Support

We value the success of our customers and look forward to partnering as your trusted security advisors. We’re here to ensure deployment, administration and ongoing management of your detection and response workflow runs as smoothly as possible.

Blumira’s Security Operations (SecOps) Support team can help your team with reporting, custom detection ruledevelopment, sensor setup, log flow troubleshooting and security advice.

 


 

When Can I Reach Blumira?

Standard Support Hours:

  • 9am EST – 5pm PST Monday-Friday for all issues
  • 24 hours, 7 days a week for urgent priority issues

Service Level Agreement (Time to Initial Response)

  • Urgent (aka emergency) – 1hr
  • High – 4 hr
  • Normal – 1 business days
  • Low – 2 business days

(Blumira’s SecOps Support Team is not available on the following days outside of urgent priority issues)

US Holidays:
November 26 — Thanksgiving
November 27 — Day after Thanksgiving
December 24 — Christmas Eve
December 25 — Christmas
January 1, 2021 — New Year’s Day


 

How Can I Reach Blumira Security Ops Support?

Case Management – blumira.zendesk.com

(877) BLUMIRA | (877) 258-6472


 

Additional Resources

Blumira’s Documentation & Integrations – Learn how to configure Blumira, create a sensor, and easily integrate Blumira with your cloud, endpoint, server, identity provider, firewall and other tech tools.

Demo & Tutorial Videos – Watch product demos, Windows logging tutorials, how to set up Blumira with third-party integrations, firewalls and more.

Information Security Glossary – See common security terms, concepts, acronyms and more to help you understand our product, detections and information security.