Blumira Managed Detection and Response (MDR)
Snooze through that 3 AM alert. We're on the case.
Blumira Managed is our 24/7 MDR service for IT and MSP teams without a SOC, providing the same record-breaking support we're known for, now available for 24/7 first response when it counts. Blumira SIEM provides full-workspace visibility, Kindling triages every alert to surface real threats, and then our security analysts review and respond based on your pre-approved actions. You wake up to a closed case instead of a crisis.
Security that works while you sleep
Because threat actors don't care if it's 2 AM.
In fact, it's one of their favorite times to attack. If you're running IT or security for an organization without a full SOC behind you, the on-call rotation when that alert comes in during the early morning hours is... you. That's assuming you even see it, since noisy alerts from most SIEMs pile up faster than anyone can read them.
That's why a growing number of compliance standards, including HIPAA and CMMC, want proof of 24/7 monitoring. For teams like these, making security operations manageable isn't enough. That's why we have Blumira Managed: a human-led MDR service watching and responding 24/7, even while you're asleep.
What you get with Blumira Managed
The peace-of-mind you get from an expert security operations team, without having to hire one.
Blumira Managed monitors your full workspace and acts on real threats, so you never have to scramble. You also never have to wonder what happened: every case comes with a full record of what we saw, why it mattered, and what we did about it. Blumira Managed is open by design, just like the rest of the Blumira platform: we handle the rapid response work, but you always retain visibility and control.
Full workspace context
A threat that hops from a stolen login to a cloud mailbox to an endpoint doesn't slip past us, because we see identity, cloud, endpoint, network, and the logs that tie them together.
One consoleSame fast detection, even faster response
Kindling reads every finding in full and in real time, so real threats surface fast, and our team contains the threat right away under your pre-approved plan. You get 24/7 coverage with a guaranteed 30-minute SLA.
Guaranteed 30-minute SLAAccuracy you can verify
Anyone can claim a high accuracy number. We publish how we measure ours and keep every case readable, detection logic to timestamps, so you can check our work.
Readable recordA human team behind every case
Real people on our 24/7 security operations team work your cases. Their expertise is part of your service, and it's why we've maintained customer satisfaction over 99% for years.
24/7 SecOps supportHow it works
You should know exactly what will happen when something goes bump in the night, before anything actually does.
Blumira Managed isn't a vague promise that someone is watching. It's a defined path from detection to triage, analyst review, approved containment, and documented handoff.
We monitor your complete workspace
Signals from cloud, network, identity, endpoint, and log sources feed the platform around the clock, 24/7.
- Full workspace context
- Identity threat detection included
- One case record, not scattered tickets
Kindling triages in real time
Every finding is analyzed and correlated against your historical activity, organizational signature, and cohort comparison before it becomes a case.
- Noise reduced before analyst review
- Validated threats become cases
- Ambiguous findings escalate
We act under your pre-approved plan
Our security analysts review every High and Critical case under our 30-minute SLA, then act across Microsoft 365, Entra ID, and Blumira-covered endpoints, pushing attacker IPs to your firewall blocklist where supported.
- Guaranteed 30-minute response SLA
- Human judgment before high-impact action
- Action limited to your approved scope
Everything lands in the case record
Detection logic, AI reasoning, the actions we took, the complete evidence chain, and the timeline. For post-response breach remediation, we hand off cleanly to your IR firm with a detailed forensic package.
- Evidence chain and timeline
- Analyst actions and rationale
- IR handoff package when needed
MDR coverage that delivers
Some MDR vendors claim response and then send an email. We list every action we take.
Response is the make-or-break deciding factor when choosing an MDR provider. So here's exactly what we do automatically, what we guide you through, and what we don't cover. For a complete breakdown, check out our public Responsibility Matrix.
| Surface | We execute automatically | You execute (we recommend and give steps) |
|---|---|---|
| M365 and Entra ID | Disable account, revoke sessions and tokens, and block sign-in. | MFA reset, Conditional Access changes, mailbox quarantine, and OAuth grant removal. |
| Endpoint through Blumira Agent | Host isolation and process termination, with analyst confirmation that the host isn't critical infrastructure. | Malware removal, persistence cleanup, and re-imaging when required. |
| Network and firewall | Push malicious IPs or domains to a dynamic blocklist where the integration supports it. | VLAN segmentation, DNS sinkhole, and manual firewall rule changes on unsupported firewalls. We provide IOCs and steps. |
| Third-party EDR | Nothing executed by Blumira. We can't act inside another vendor's console today. | Isolation and remediation steps recommended. Direct third-party EDR response integrations are roadmap, not included now. |
| AWS, GCP, and non-M365 Azure | Nothing executed by Blumira. No direct cloud infrastructure action today. | All actions are customer-executed. We provide the investigation guidance and runbook steps. Cloud response integrations are roadmap, not included now. |
Predictable commercial model
One bill. No hidden incident fees. No retainer minimums.
Blumira Managed is built to fit the platform subscription motion direct customers and partners already understand: per-user packaging, clear coverage, and no surprise incident-response invoices for covered work.
Predictable pricing for lean teams.
Blumira Managed is available as a per-user cost to Automate edition customers and partners, the same way you pay for your platform subscription today. No complex pricing matrix gymnastics required.
- Per-user model instead of complex sensor math.
- No hidden incident fees for covered response work.
- One platform relationship across visibility, triage, and response.
Stop renting a SOC by the seat. Resell ours by the user.
Blumira Managed is also available to partners who need to meet the demand for 24/7 monitoring: no on-call fatigue for your team, no black box for your clients. Our service comes co-branded and audit-ready, so you can begin growing your revenue immediately.
- You own the relationship. We carry the SOC liability.
- Co-branded and audit-ready case evidence.
- A clearer managed security offer without building a 24/7 team from scratch.
See it on your own cases
Book a 30-minute walkthrough of Blumira Managed.
Bring the alerts, coverage gaps, or MSP client scenarios that keep your team up at night. We'll walk through how Blumira Managed would triage, respond, record, and hand off the case.
- Review response actions available for your environment.
- Confirm direct or partner packaging fit.
- See what the case record includes before and after response.
Book a 30-minute walkthrough
Bring the alerts, coverage gaps, or MSP client scenarios that keep your team up at night. We'll show how Blumira Managed triages, responds, records, and hands off cases under your pre-approved plan.
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FAQ
Blumira Managed MDR FAQs
What does "response" actually include?
On Microsoft 365 and Entra ID we run your pre-approved containment automatically: we can disable accounts, revoke sessions, and block sign-ins. On Blumira agent-covered endpoints, we isolate hosts and kill malicious processes. We can also push malicious IPs and domains to the blocklist on supported firewalls. Building your response plan is part of onboarding for Blumira Managed, and you can check the full details on everything we do through the Responsibility Matrix.
Is this priced per user or per endpoint?
Per-user covered by Blumira, the same way your platform edition pricing works today.
Is there a minimum?
Blumira Managed is available for direct customers covering 50 users or more. Partners should contact their account manager to discuss coverage needs for their client accounts.
What happens if you miss something?
Kindling has a proven 98.5% triage accuracy rate, and even that remaining margin of error is built to protect you: 99% of errors are false positives rather than misses, because when anything looks ambiguous we escalate instead of risking a real threat slipping through.
Can you isolate an endpoint at 3 AM without waking my team?
Yes, we will act immediately on Blumira-covered endpoints under your pre-approved response plan. Our analysts will first make sure the host isn't a domain controller or critical server. If a host can't be isolated, we'll still push the attacker's IPs to your firewall's blocklist where supported, so the C2 path gets cut.
Do you respond through my EDR?
No. We integrate with CrowdStrike, SentinelOne, Defender, and others for SIEM visibility, but direct response integrations for third-party EDRs are on our roadmap.
Do you replace my IR firm?
No. In a full-scale breach we hand off cleanly with a forensic package. Keep your IR retainer; we work with it.
Blumira Managed MDR
Stop losing sleep over what you might have missed.
Reclaim your nights, and gain the peace of mind that comes from knowing you'll never have to go it alone.