Your Cybersecurity Gameplan with Blumira

What Happens After You Say "Let's Talk"

You’ve found Blumira, and you’ve discovered what makes us unique. You’ve found a fully integrated security operations platform that’s easy to use with expert hands-on support, and no-compromise pricing that doesn’t depend on sources or data volume.

Now, what comes next? We make it easy, and we make it quick. This guide walks you through the sales process, the pilot program, and shares how we set you up for long-term success.

The Sales Process

Understanding Your Security Needs

How is it that Blumira can have you up and running with a security operations platform tailored to your environment in just a few weeks? It starts with a collaborative process to understand your security needs – top to bottom, inside and out. Here’s where you can help, by making sure all the right people have a chance to give their input so we can design a solution that fits your organization. Here are some questions you may have before we meet:

What’s unique about Blumira?

Blumira is a security operations platform that simplifies cybersecurity by pairing ease of use with powerful protection. Blumira leverages advanced automation, threat hunting, and managed detections that streamline security operations. Our intuitive platform and intelligent notifications reduce alert fatigue and ensure no critical threats are missed so you can respond to incidents faster.

Which team members should we bring to our initial discussions?

To be honest, the more the better. Anyone who may end up working with the platform, and anyone who has security services as part of their portfolio can benefit from attending.

• Essential attendees would be technical users of the platform, security incident responders, and your project decision maker.
• Additional attendees include senior managers who have a security interest, and members of your cybersecurity team.

What information should my team bring to the table?

In our initial calls we’ll be gathering information to build a Blumira proposal and demo that matches your goals and technology stack. Here’s the information that will help us make that happen:

• Total number of endpoints and users
• Overview of your full network landscape (On-premise, cloud, hybrid, and multi-cloud)
• Current security tech stack
• Integration points (MFA, Office 365, firewall, logs, etc.)
• Systems to be monitored (servers, network devices, and applications)
• Operational locations
• Size and background of your security team

What's discussed in the initial call?

First, we’ll want to know about you and your organization so we can tailor our solution to your needs. In the initial discovery call we want to hear about your objectives and challenges, and what motivated you to contact us. Tell us about your specific needs and considerations including compliance requirements, previous cybersecurity experiences, resources, and timeline for implementation.

If you’re evaluating other cybersecurity options, we’ll provide you with data to help you compare effectiveness, coverage, cost, and timing. We also understand you’ll have questions about how Blumira will work for you. Ask us anything:

• How does pricing work, since Blumira doesn’t charge based on source or volume? (You’ll love the answer)
• Are there technical requirements for setting up Blumira? (Very few)
• Can we try before we buy? (Absolutely! Read on)

“I've been highly impressed with Blumira as a platform and found the entire Blumira staff to be friendly, knowledgeable, and responsive. It's clear that Blumira has the formula for happy customers.”

Implementation Process

Deploying and Rolling Out

After the initial call, our team will build a tailored demo specifically for your environment. If that all looks good, we’ll set you up with a two-week pilot of Blumira so you can try before you buy. People new to Blumira often have a hard time believing how quick and easy it is to set up. You may be even more surprised to find out that once the pilot is installed you’ll be most of the way to full implementation.

What's the demo call like?

We’ll set up a separate call to take your team through a demo that’s been customized to your business case and requirements. The demo will provide a working model of how Blumira will work for you, and it’s an opportunity to ask more questions.

Can we try the platform first?

Yes, we recommend it. A two-week pilot in your environment lets you get hands-on with Blumira before you make a final decision. Our implementation team will have you set up in a day (yes really), and they do most of the work. During the pilot we’ll check in often to answer your questions and make adjustments.

What's involved in the pilot phase?

The pilot includes:

• Aligning the solution to your business case
• Setting up all integrations
• Training 1-3 people to use the platform
• Periodic check-ins and a personal contact to assure success

What information should we provide to make the most of the pilot program?

Let us know if there are specific parts of your environment you want to test. For example, you might want to test your firewall, cloud service, and an agent. We can also make suggestions based on information you provide in the initial call. We will also need to be in touch with the people in your organization who have admin rights so we can set up Blumira integrations.

Customer Success

Your Long-Term Partner

It won’t take long to realize how easy it is to learn and use Blumira. Once you’re up to speed, you may spend just a few minutes a day in the platform. And, there’s an entire support team at Blumira who are all about your success. You can reach out to your Customer Success Manager at any time, while behind the scenes our security operations team, incident detection engineers, technical support team, and solution architects are hard at work building expertise into the platform.

How soon do we finalize onboarding after we sign a contract?

You’ll already be using Blumira in your environment during the two-week pilot period. Once the contract is signed, your assigned Customer Success Manager will reach out within 24 hours for an introduction and information to kick off your onboarding.

How long does the onboarding process take?

Full implementation is done in three phases. Once you’re up and running, your support team is always available.

Phase 1 (15min Kickoff): During your first onboarding call, you’ll get introduced to your Customer Success Manager as your primary point of contact for Blumira questions and support. They will give you a breakdown of what next steps in onboarding, how the Customer Success Manager and Solutio

Phase 2 (1hr Technical training): Our Solutions Architect will help with the next steps in your technical onboarding, reviewing other integrations to setup and fine-tuning your configuration.

Phase 3 (1hr Platform training): Once integrated and configured, your Customer Success Manager will provide a complete walkthrough for all members of your team that will work in Blumira, preparing them to respond with confidence.

After completing the final phase of onboarding, your CSM will set up a 4-week check-in to review any questions from your first month on the platform, review any further tuning requirements, and set up quarterly review meetings if using our Respond or Automate editions.

“Blumira is very professional, easy to communicate with, and extremely knowledgeable. They followed up on all action items quickly. This was by far the most painless vendor onboarding/setup process I have been through in my 30+ years in IT.”

What does long-term partnership look like?

After full implementation, your support team doesn’t go away – your Customer Success Manager and Solutions Architect are here to support you throughout your time as a customer! It’s important to us that you get the most out of Blumira and keep up with emerging threats. We'll check in often to help you add integrations, new users, locations, or data sources. We’ll also show you how to track and report key metrics and measure ROI.

Pretty soon you and your team will be Blumira power users, but we won’t let you out of our sights. We’ll meet with you quarterly to perform a health check configuration review, answer your tech questions, and show you new product updates and releases. This is also a great time for you to share your ideas for new features.

Think of the Blumira customer success team as an extension of your team – experts who understand your environment and your configuration so you can get your questions answered quickly and use the system with confidence.